ECA head does damage control following members' complaints
It looks like the gaming-oriented consumer trade group the Entertainment Consumers Association is trying to stave off a near mutiny of some of its members who feel the organization is doing some shady things concerning the renewal of membership fees.
It started a few months ago when the ECA offered a new one-year membership for free. Membership includes using ECA's discount offers from various partners including one from Amazon.com. However soon after that free membership offer was given the Amazon.com discount was taken down. Once more, an option to shut off the membership auto-renewal feature via the ECA web site was also taken away with the explanation that the feature wasn't supposed to be there in the first place.
The upshot of all this is that ECA members have to send a physical mail to the ECA headquarters to disable the auto-renew on their membership. Our sister site Joystiq contacted the ECA and got a response from its founder Hal Halpin. He explained that the Amazon.com discount was shut off after "some of the new members found an exploit in one of our partners' promotional codes and spread the word."
As for the regular mail requirement for shutting of the auto-renew membership, Halpin states, " . . . due to a small but active number of members who were repeatedly joining, leaving and re-joining the organization – in an effort to exploit our member benefits and unduly take advantage of our partners' generous offers – we would require a mailed letter, as per our membership agreement." While we certainly understand the need to stop so-called members who are joining just to exploit discount deals, we do feel that there are regular and upstanding ECA members that should have the option of cutting off their membership fee quickly without having to resort to mailing such a request to the group's offices.
It started a few months ago when the ECA offered a new one-year membership for free. Membership includes using ECA's discount offers from various partners including one from Amazon.com. However soon after that free membership offer was given the Amazon.com discount was taken down. Once more, an option to shut off the membership auto-renewal feature via the ECA web site was also taken away with the explanation that the feature wasn't supposed to be there in the first place.
The upshot of all this is that ECA members have to send a physical mail to the ECA headquarters to disable the auto-renew on their membership. Our sister site Joystiq contacted the ECA and got a response from its founder Hal Halpin. He explained that the Amazon.com discount was shut off after "some of the new members found an exploit in one of our partners' promotional codes and spread the word."
As for the regular mail requirement for shutting of the auto-renew membership, Halpin states, " . . . due to a small but active number of members who were repeatedly joining, leaving and re-joining the organization – in an effort to exploit our member benefits and unduly take advantage of our partners' generous offers – we would require a mailed letter, as per our membership agreement." While we certainly understand the need to stop so-called members who are joining just to exploit discount deals, we do feel that there are regular and upstanding ECA members that should have the option of cutting off their membership fee quickly without having to resort to mailing such a request to the group's offices.




