Now comes word that the just released Electronic Arts RTS game Command & Conquer: Red Alert 3 has some issues of their own. Thankfully it's not quite as bad as the first two cases. Apparently a small number of copies were shipped with manuals that displayed only 19 of the 20 needed characters for the CD Key. The official Command and Conquer web site has posted up word on how to fix this problem.
One is simply to guess and enter the last character yourself (A-Z and 0-9). If this happens not to work you are asked to contact EA customer support and email or fax a picture of the manual showing the missing character. Again this doesn't seem to affect every copy shipped; our review copy of Red Alert 3 has all 20 characters for its CD Key.
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This is kind of stupid. I'd bet you a dollar that the last digit (probably more than one, actually) is just part of a checksum, so if they really wanted to they could release a tool that let you type in the first 19 chars and get the 20th one out. I have to try entering up to 36 guesses instead? EA is all kinds of on-the-ball this month. It's astounding that they're losing money...Posted at 7:39AM on Oct 31st 2008 by James