EALA to establish a new live C&C support team for post-release patches
Fans of Command and Conquer 3 have been awaited a long promised patch for the Electronic Arts RTS expansion pack Kane's Wrath. The patch was previously promised for last Thursday but it looks like that patch has been pushed back to sometime next week. This decision has apparently upset fans of the game series in so Mike Verdu, the head of EA's Los Angeles branch, has written a personal and lengthy note on the game's official web site.
Verdu states that the lack of a patch for a game to fix a number of balance and desynch issues "has been a low point in our product support for the last few years, and I take full responsibility." Indeed, Verdu admits that post release support of their RTS games (for the C&C series as well as Battle for Middle Earth) has not been as good they should be in the last few years. However he did state that EALA will now establish a live team who will be tasked with supporting C&C products after their release. Verdu says, "Over the next year, more and more support activities will be carried out by the live team instead of by the teams that actually build the games. Red Alert 3 will start out supported by its development team and will transition to live team support a few months after release." Verdu hopes this move will over time result in better and quicker patches for their future RTS products.
Verdu states that the lack of a patch for a game to fix a number of balance and desynch issues "has been a low point in our product support for the last few years, and I take full responsibility." Indeed, Verdu admits that post release support of their RTS games (for the C&C series as well as Battle for Middle Earth) has not been as good they should be in the last few years. However he did state that EALA will now establish a live team who will be tasked with supporting C&C products after their release. Verdu says, "Over the next year, more and more support activities will be carried out by the live team instead of by the teams that actually build the games. Red Alert 3 will start out supported by its development team and will transition to live team support a few months after release." Verdu hopes this move will over time result in better and quicker patches for their future RTS products.
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